ICOM Standards of Behavior

As members of the ICOM team, we each have an amazing opportunity to make a significant impact on the lives of those we interact with every day and understand the difference it will make to the lives of so many more. It is through our words, actions, and attitudes that our mission comes to life. This Standards of Behavior document was developed by the ICOM Team in September 2017 and represents our commitment to our future students, co-workers, and the general public. The behaviors are categorized under the the Values of ICOM, which are modeled after the AOA Core Competencies. It is through our behavior that people experience the mission of ICOM. It is the expectation of the ICOM Team that every employee exhibit the following behaviors as “always’ behaviors.

Communication
We respond to all emails the same day or by the end of the next day.
We voice any concerns that we may have to those involved.
We ask for help when needed.
We obey the 10/5 rule (visually acknowledge people within 10 feet and verbally acknowledge people within 5 feet).

Professionalism
We are on time to where we are supposed to be.
We have a strong work ethic and we don’t avoid from work.
We dress professionally.  
We treat others collegially.
We take accountability for and “own” our actions and responsibilities.
We work and are on-campus or at an assigned location during the established work hours.
We don’t lie.
We act with integrity in all that we do, even when others aren’t looking.
We readily embrace feedback.

Resourcefulness
We treat ICOM resources like our own.
We minimize expenditures to help keep tuition low for students.
We find creative solutions to problems.
We endeavor to be paperless.
We work as a team.
We avoid the status-quo bias.

Learning
We teach others.
We focus on continuously learning and improving.
We conduct postmortems/debrief sessions to learn from our successes and failures.

Caring
We take vacations and enable our coworkers to do the same.
We model healthy behavior.
We celebrate others and their successes.
We let the other person save their face.
We don’t embarrass others.
We don’t come to work when we are infectious to others.
We care about each other, our students, and our community.

Excellence
We are experts in what we do.
We don’t tolerate mediocrity.
We continuously improve our skills.

Osteopathic
We are student centered.
We practice servant leadership.
We take an evidence-based approach to all that we do.
We embrace the connection of mind, body, and spirt.